Frequently Asked Questions - Borrowing Guidelines
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Library users may have a maximum of 75 items checked out on their library card. Checkout limits for new and other high-demand items are indicated where they apply.
Loan periods and item limits
- Adult DVDs (limit 14 per card)
- Children DVDs (limit 7 per card)
- Lucky Day DVDs (limit 1 per card)
- Video Games: (limit 2 per card)
- Lucky Day Books (limit 1 per card)
- New fiction
- eReaders (limit 1 per card)
- Music CDs
- Books on CD
- Regular fiction and non-fiction books for children, adults and teens.
- Maximum number of items: 25
Interlibrary loan Items
- Due date is set by the lending library.
Most library materials can be renewed one time if the items have not been reserved by another library user. Items may be renewed in person, through the library's catalog and by telephone 236-5203.
There are NO renewals on reserved items, Lucky Day best sellers, Lucky Day DVDs, reference books, and interlibrary loan materials.
- The daily fine rate is $.10 per day/per item for adult material and $.05 per day/per item for children's materials except:
- Reference Material - $1.00 per day/ per item
- Interlibrary Loan Material - $1.00 per item/ per day
- eReaders - $1.00 per day
- The library will not charge fines for days when it is closed.
- The maximum fine is $5.00 per item for adult material except for reference and interlibrary loan material for which it is $10.00 per item. The maximum fine for children's material is $3.00 per item.
- Customers are allowed to check out material or use public internet stations until their total accumulated fines reach $5. At that point, fines must be paid down to less than $5 total before a customer can check out additional library items, use the library Internet computers or submit an interlibrary loan request.
Overdue notices and billing
At the library, it's all about sharing. Materials that are kept out for long periods of time are not available to other library users. A small number of library users (fewer than 1 percent) do not return library materials or pay for their replacement. To efficiently handle these situations and reduce the amount of tax dollars spent locating or replacing missing items, the Oshkosh Public Library uses Unique Management Systems (UMS) to collect charges for unreturned library materials.
Notices for overdue materials
Customers receive notices that library items are overdue via automated phone calls or by e-mail. For your convenience, add your e-mail address to your library record to receive notices when items are due or overdue, when holds are ready to pick up, and when it is time to update your library card.
Phone call notices
The library now uses automated phone calls to notify customers when items are overdue instead of paper notices sent out by mail.
E-mail notices are sent three days before an item is due; or one day before an item with a shorter loan period is due (i.e. DVDs).
|Overdue Notices Schedule|
|Predue Notice||None||3 days; 1 Day for DVDs|
|1st Overdue Notice||4 Days||3 Days|
|2nd Overdue Notice||None||15 Days|
|Bill for unreturned item||30 Days; US Mailed||30 Days|
|Second bill notice||None||37 Days-US Mailed|
|Bill referred to a Collection Agency
and a $15 non-refundable fee is charged to the user
|45 Days||45 Days|
|1st Letter sent from Collection Agency||46 Days||46 Days|
|2nd Letter sent from Collection Agency||67 Days||67 Days|
|1st Collection Agency phone call||81 Days||81 Days|
|3rd Letter sent from the Collection Agency||109 Days||109 Days|
|Report to national credit bureaus||165 Days||165 Days|
Please make sure the phone number listed in your library account is current and correct to ensure that you received the necessary notices.
Paying fines and fees
- The Oshkosh Public Library accepts cash or credit card payments at the library or online.
- The $15 UMS fee and any overdue fines must be paid even if you return the item after being contacted by UMS.
- If you are contacted by UMS and do not remember which items have not been returned, contact the library at 236-5203.
- If you are contacted by UMS on our behalf, and you question the accuracy of the bill, please contact the library at 236-5203.
Privacy & Responsibility
- UMS, the collection agency, receives only the patron identification information and amount owed. They do not get information about which titles the patron has checked out.
- Library users are responsible for all use made of their card until it has been reported as lost or stolen to the Oshkosh Public Library Circulation Department.
Library users are responsible for the proper care of library materials checked out on their cards. Any damage to library items should be reported by the user when items are returned. Standard fees for damages will be charged and may be increased when warranted. Full replacement charges will be assessed for any items damaged beyond use.
Library users will be charged standard replacement prices for library items that are lost or damaged beyond repair. At the customer’s request, a lower replacement price may be honored or a customer may replace the lost item with an exact edition copy of the lost item. Staff will make a reasonable effort to check reputable sources for lower prices. A $5 processing fee will be charged to the customer for each item in all cases.
Payments will be refunded up to one year after the item is paid for if the item is returned to the library by the borrower, or is located by the library.
Billing practices of other libraries that loan items to Oshkosh Public Library customers may vary.